Returns
We want you to be completely satisfied with your purchase from shopartwall.shop. If you are not satisfied, you may return eligible items within 30 days of the order's fulfillment date
To request a return, please contact our customer service team to initiate the return process and receive instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
The following items are not eligible for return:
* Clearance and final sale items
* Custom items
* Gift cards
* Items that have been used, washed, or worn
* Products with removed tags
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your financial institution's policies.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Shipping costs and return shipping costs are non-refundable unless the item is defective or an error was made on our part.
Exchanges
We do not offer exchanges at this time. If you need a different size or color, please return the original item and place a new order.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or an error was made on our part. If you receive a refund, the cost of return shipping will be deducted from your refund.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International Returns
We accept international returns. Please contact our customer service team to initiate the return process and receive instructions.
Extended Holiday Returns
Most items purchased in-store or online from November 15th through December 31st, are returnable until January 31st.